Mivora Paris
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Frequently Asked Questions
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Standard shipping typically takes 3-7 business days within Portugal and 5-10 business days for international orders. Express shipping options are available at checkout for faster delivery.
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Yes, we ship worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout. All customs duties and taxes are the responsibility of the customer.
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We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. To initiate a return, please contact our customer support team.
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Once we receive your returned item, refunds are processed within 5-7 business days. The refund will be issued to your original payment method. Please allow an additional 3-5 business days for the funds to appear in your account.
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Yes, we offer exchanges for different sizes or colors subject to availability. Please contact our customer support team to arrange an exchange. We'll guide you through the process and ensure a smooth experience.
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Each product page includes a detailed size guide with measurements. We recommend measuring yourself and comparing to our size chart for the best fit. If you're between sizes, we suggest sizing up for a more comfortable fit.
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Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package on our shipping carrier's website. You can also check your order status by logging into your account.
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We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. All transactions are encrypted and processed through secure payment gateways to protect your information.
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Our customer support team is available Monday to Friday, 9:00 AM to 6:00 PM WEST. You can reach us via email at support@mivoraparis.store or through the contact form on our website. We aim to respond within 24 hours.
